Shastho Batayon 16263 is the national health helpline service of Bangladesh. It is operated by the Directorate General of Health Services (DGHS) under the Ministry of Health and Family Welfare. The service offers free telemedicine consultations, medical advice and prescription support to citizens across the country – from urban apartments to far-flung rural villages – without having to go to a hospital.
What is Shastho Batayon 16263?
Shastho Batayon is a government-run telehealth platform operating 24×7. A doctor provides general health advice, referrals and basic prescription advice over the phone. The service is absolutely free for all Bangladeshi citizens and can be accessed from any mobile or land phone network.
How to Call and Get a Prescription – Step by Step
The service is easy to use. Call 16263 from your mobile or landline. Your call will reach an automated menu – choose your language preference and type of service. You’ll be placed in a queue and connected to an available doctor, usually within a few minutes. Please describe your symptoms clearly, how long you have had your symptoms, and any medication or pre-existing conditions you may have. Your doctor will evaluate your condition on the call and provide a medical opinion. If a prescription is needed, the doctor will verbally tell the name of the medicine, dosage and duration. In most cases, a prescription or a digital record can be sent via SMS or the Shastho Batayon app.
Tips to Get the Best Service
Call from a quiet place. Have a good network connection. If you are a returning caller, please have your NID number or patient history ready. Before the doctor recommends medication, mention any known allergies. If it’s a child or an elderly person, a family member should call and clearly describe the symptoms for them.
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Key Limitations to Remember
Shastho Batayon prescriptions are meant for general, non-emergency purposes. Callers with serious illnesses, injuries or emergencies are referred to the nearest hospital. The service is not a substitute for specialist consultations, but it is a reliable first point of medical contact, especially for citizens in areas with limited access to healthcare.
FAQs
Shastho Batayon 16263 Available nights and holidays?
Yup. The helpline is open 24 hours a day, 7 days a week, including public holidays. The doctors are on rotation all hours, and the service is uninterrupted for patients, no matter what time they call.
Is there a charge for calling 16263?
Consultation is free of charge. However, your mobile operator may charge for the call at their normal call rates. Many operators provide the helpline at zero or minimal charge as part of government health initiatives – check with your network provider for details.
Can I get a prescription for a child via this helpline?
Yeah. Children may be represented by a parent or guardian. Be sure to tell the child’s age, weight (if you know it), and a good description of the symptoms. The doctor will give age-appropriate prescription advice and tell you if the child’s condition needs to be seen in person.
Summary
Shastho Batayon 16263 is one of Bangladesh’s most accessible public health tools, offering free doctor consultations and prescription guidance by phone. By simply dialling 16263, any citizen can receive professional medical advice and basic prescription support without leaving home.
